Responsible Gambling
Guidance for responsible play on vividplayhub.com (simulated gambling-style entertainment). If you feel at risk, reach out early—support is available in New Zealand.
Simulated play (no real-money gambling)
Vividplayhub provides simulated gambling-style gameplay for entertainment. Virtual items/credits have no cash value and are not redeemable for money. Simulated play may still be risky for some people and can trigger gambling urges.
Play responsibly
- Set time limits and take regular breaks.
- Avoid playing when upset, stressed, or under the influence.
- Don’t chase losses or use play to escape problems.
- Balance play with sleep, work/study, and relationships.
- Keep play private if it helps reduce pressure.
Warning signs
- Spending more time than intended.
- Hiding play or feeling guilty.
- Neglecting responsibilities or relationships.
- Strong urges to play after trying to stop.
- Using play to cope with anxiety or low mood.
Tools: timeout, self-exclusion & account closure
You can request a cooldown (timeout), longer self-exclusion, or permanent account closure. We will action verified requests as soon as reasonably practicable.
- Email [email protected] with your account email/username and the option you want (timeout duration, self-exclusion period, or closure).
- From the same email address used on your account (or provide additional info for verification).
- We’ll confirm when the restriction is applied and what it means for access.
If you are in immediate danger or at risk of harm, call emergency services (111 in NZ) or use the crisis contacts below.
New Zealand help & crisis support
- Gambling Helpline: 0800 654 655 • Text 8006 • gamblinghelpline.co.nz
- Need to Talk? (free call/text): 1737 • 1737.org.nz
- Lifeline: 0800 543 354 • lifeline.org.nz
- Suicide Crisis Helpline (TAUTOKO): 0508 828 865
- Find local support: Problem Gambling Foundation of NZ
NZ regulator information
For information about gambling regulation and compliance in New Zealand, see the Department of Internal Affairs (DIA): dia.govt.nz/Gambling.
Age & family controls
Our services are intended for adults. If you share devices, consider device-level parental controls and keep account credentials private.