Age Verification Policy

1) Minimum age (NZ)

You must be at least 18 years old (or the applicable legal minimum age for gambling/wagering products in New Zealand) to access or use any age-restricted features on vividplayhub.com. We do not knowingly allow anyone under the minimum age to create or use an account.

2) Age gating and verification

We use age-gating at registration and may apply additional checks to confirm your age and identity. Depending on risk signals and legal/operational requirements, verification may include:

• date-of-birth entry and confirmation during sign-up;
• electronic checks (for example, matching your details against trusted data sources);
• document verification (for example, a passport, NZ driver licence, or other government-issued photo ID) and, where needed, proof of address (for example, a recent utility bill/bank statement);
• additional information to resolve mismatches, duplicates, or suspected underage use.

We may use service providers to assist with verification. We only request information reasonably necessary to verify age/identity and to meet legal and security obligations.

3) Account restrictions while verifying

If verification is required or pending, we may restrict account features (including access, withdrawals, deposits, bonuses, or gameplay) until verification is completed. If verification cannot be completed, we may refuse, suspend, or close the account.

4) Underage accounts

If we reasonably believe an account is used by someone under the minimum age, we will take steps that may include: immediate suspension, requesting verification, and closing the account. Where required, we may also withhold access to services, void promotional benefits, and take other actions to protect users and comply with applicable laws.

5) Reporting suspected underage use

If you suspect a minor is using vividplayhub.com, please report it as soon as possible with any relevant details (username, email, screenshots if available):

[email protected] or phone +64 21 864 7395.